Returns Policy

1. If your item is defective / damaged or delivered at the time of error / loss, if you do not mind, please contact us inside the relevant return window. Your item may be eligible for a discount or option depending on the item class and conditions.

2. Please note that a few items are not qualified for arrival if the item is "Never again required"

3. For gadget related issues after use or the lapse of the arrival window, we will allude you to the brand guarantee focus (if relevant).

4. Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.).

Cancellation

Khulna Mart retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason

Refund

In case of cancellation of any order (s) due to unavoidable circumstances, the customer will first be refunded the amount paid as Khulna Mart Balance. Customer need to report an issueas refund category and should mention his/her desired refund type (i.e. bkash/bank) along with details (bkash personal number, bankaccount details)

If the customer cancels his/her order, then he/she will get refunded with his/her principal amount and will be disqualified for any kind of offers or with the particular order.

The refund process may take up to 30 business days or more, depending on the payment service gateway provider's terms. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But Khulna Mart retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.