Terms & Conditions


A. Introduction:

Welcome to Khulnamart.com.bd . We are an online shopping center and related sub-regions, destinations, portable applications, administration and equipment ("Website") with terms to monitor access and use of your Khulna Mart. By using the Site, you agree to these terms and conditions (counting the data attached to it) and say that you agree to abide by these terms and Conditions


s (the "Client Agreement"). This User Agreement will be considered successful upon your use of the Site which means your acceptance of these Terms. If you do not agree to be bound by this User Agreement, you will not sign, register or use this site. This Site is claimed and worked by Khulna Mart Bangladesh Limited, an organization consolidated under the Companies Act, 1994.


The Site maintains any authority required to change, adjust, include or exclude bits of these Terms and Conditions whenever there is no prior warning. Changes will be successful when posted on the site without further notice. If it's not too much trouble check these Terms and Conditions normally for refreshes. After presenting changes to the Terms and Conditions of Use, you establish your acceptance of those changes as you proceed with your use of the Site.



To go to the specific administration provided by the stage, we may require that you create a record with us or provide individual data to finish creating the record. Whenever we are under our sole and complete surveillance, we may revoke the username and password without any explanation or prior notice and will not be at risk or answerable for any misfortunes endured by, brought about by, emerging out of, regarding or by reason of such solicitation or negation.


Any agreement between us, regardless of whether the site is for use or for the administration of purchasing items through the Site, will be represented by the law of Bangladesh and all parties submit to the scope of non-prohibition of Bangladeshi courts.


You are responsible for your credentials, passwords, account details and related personal data classification. You agree to accept this obligation and to guarantee your record and the subtleties associated with it are securely maintained consistently and every necessary advance step is taken to avoid misuse of your record. You ought to advise us promptly on the off chance that you have any motivation to accept that your secret phrase has gotten known to any other individual, or if the secret word is being, or is probably going to be, utilized in an unapproved way. You concur and recognize that any utilization of the Site and related administrations offered as well as any entrance to private data, information or interchanges utilizing your record and secret word will be esteemed to be either performed by you or approved by you all things considered. You consent to be bound by any entrance of the Site as well as utilization of any administrations offered by the Site (regardless of whether such access or use are approved by you or not). You concur that we will be entitled (yet not obliged) to follow up on, depend on or consider you exclusively capable and subject in regard thereof as though the equivalent were done or transmitted by you. You further concur and recognize that you will be bound by and consent to completely reimburse us against all misfortunes emerging from the utilization of or access to the Site through your record.


It would be ideal if you guarantee that the subtleties you give us are right and finish consistently. You are committed to refreshing insights regarding your record progressively by getting to your record on the web. For snippets of data you are not ready to refresh by getting to Your Account on the Site, you should advise us by means of our client care correspondence channels to help you with these changes. We claim all authority to decline access to the Site, end records, evacuate or alter content whenever without earlier notice to you. We may whenever in our sole and total carefulness, demand that you update your Personal Data or forthwith negate the record or related subtleties without giving any explanation or earlier notice and will not be at risk or liability for any misfortunes endured by or brought about by you or emerging out of or regarding or by reason of such solicitation or nullification. You thusly consent to change your secret key now and again and to keep your record secure and furthermore will be answerable for the privacy of your record and obligated for any revelation or use (regardless of whether such use is approved or not) of the username and additionally secret key.


2. Your account and your order

We only consider the name of the Khulna Mart account holder and the client of the product (s) that have been ordered from the respective Adnan Mart account. You should not request for any changes in the name of the owner while delivering the product (i.e.: Motor Bike/Car etc.)


Khulna Mart retains all kinds of authority to ban/cancel/freeze/unfreeze your account(s) if they think it should be done so. Khulna Mart is not bound to provide the balance amount (of cashback) to you if your accounts blocked/banned. Any kind of balance paid by you through bkash/bank/cash would be refunded to you within a reasonable time period. Please note that it may depend on the calculation of your total payment vs the cashback you received and used.


3. Your Conduct:

You should not utilize the site at all that causes, or is probably going to cause, the Site or access to it to interfere, harmed or disabled in any capacity. You should not participate in exercises that could hurt or conceivably hurt the Site, its workers, officials, delegates, partners or some other gathering legitimately or in a roundabout way connected with the Site or access to it to be intruded, harmed or debilitated in any capacity. You comprehend that you, and not us, are answerable for every single electronic correspondence and substance sent from your PC to us and you should utilize the Site for legal purposes as it were. You are carefully restricted from utilizing the Site


khulnamart.com.bd might not be subject to any individual for any misfortune or harm, which may emerge from the utilization of any of the data contained in any of the materials on this site.


for deceitful purposes, or regarding a criminal offense or other unlawful movements

to send, utilize or reuse any material that doesn't have a place with you; or is illicit, hostile (counting yet not constrained to material that is explicitly unequivocal substance or which advances prejudice, dogmatism, scorn or physical mischief), tricky, misdirecting, damaging, foul, hassling, disrespectful, abusive, derogatory, vulgar, obscene, pedophilic or threatening; ethically questionable, stigmatizing or in break of copyright, trademark, secrecy, protection or some other exclusive data or right; or is generally damaging to outsiders; or identifies with or advances tax evasion or betting; or is unsafe to minors in any capacity; or mimics someone else; or undermines the solidarity, trustworthiness, security or power of Bangladesh or neighborly relations with remote States; or offensive or generally unlawful in any way at all; or which comprises of or contains programming infections, political battling, business sales, networking letters, mass mailings or any ‘spam‘

Use the Site for illicit purposes.

to cause irritation, bother or unnecessary nervousness

for whatever other purposes that is other than what is expected by us

4. Submission:

Anything that you submit to the Site or potentially give to us, including yet not restricted to, questions, audits, remarks, and proposals (on the whole, "Entries") will turn into our sole and selective property and will not become back to you. Notwithstanding the rights pertinent to any Submission, when you present remarks or surveys on the Site, you additionally award us the privilege to utilize the name that you submit, regarding such audit, remark, or other substance. You will not utilize a bogus email address, profess to be somebody other than yourself or generally misdirect us or outsiders with regards to the cause of any Submissions. We may, yet will not be committed to, expel or alter any Submissions with no notification or lawful course appropriate to us in such manner.



We list a huge number of items available to be purchased offered by various dealers on the Site and host different remarks on postings, it isn't workable for us to know about the substance of every item recorded available to be purchased or each remark or survey that is shown. Appropriately, we work on a "guarantee, audit and takedown" premise. On the off chance that you accept that any substance on the Site is illicit, hostile (counting yet not restricted to material that is explicitly express substance or which advances prejudice, bias, scorn or physical mischief), beguiling, deluding, harsh, profane, irritating, impious, slanderous, offensive, revolting, obscene, pedophilic or threatening; ethnically questionable, criticizing; or is generally damaging to outsiders; or identifies with or advances tax evasion or betting; or is destructive to minors in any capacity; or mimics someone else; or compromises the solidarity, trustworthiness, security or sway of Bangladesh or cordial relations with remote States; or shocking or generally unlawful in any way at all; or which comprises of or contains programming infections, (" frightful substance "), please tell us quickly by following by keeping in touch with us on legal@khulnamart.com.bd. We will make every single useful undertaking to examine and evacuate substantial offensive substance griped about inside a sensible measure of time.


If it's not too much trouble guarantee to give your name, address, contact data and the same number of pertinent subtleties of the case including the name of frightful substance party, occasions of protest, confirmation of complaint among others. If you don't mind note that giving inadequate subtleties will ruin your case and unusable for legitimate purposes.



We regard the licensed innovation of others. On the off chance that you accept that your licensed innovation rights have been utilized such that offers to ascend to worries of encroachment if it's not too much trouble illuminate us and we will endeavor every single sensible exertion to address your worry inside a sensible measure of time. It would be ideal if you guarantee to give your name, address, contact data and the same number of pertinent subtleties of the case including the name of encroaching gathering, cases of encroachment, and verification of encroachment among others. If you don't mind note that giving deficient subtleties will ruin your case and unusable for lawful purposes. What's more, giving bogus or misdirecting data might be viewed as a legitimate offense and might be trailed by lawful procedures.


We likewise regard a maker's entitlement to go into selective appropriation or resale understandings for its items. In any case, infringement of such understandings doesn’t establish licensed innovation rights encroachment. As the implementation of these understandings is an issue between the producer, wholesaler and additionally particular affiliate, it would not be befitting for us to aid the authorization of such exercises. While we can't give legitimate guidance, nor share private data as secured by the law, we suggest that any inquiries or concerns with respect to your privileges might be steered to lawful authority.


7. Indemnity

You will repay and hold innocuous Khulna Mart Limited, its auxiliaries, offshoots, and their particular officials, executives, operators, and representatives, from any case or request, or activities including sensible lawyer's expenses, made by any outsider or punishment forced due to or emerging out of your break of these Terms and Conditions or any record joined by reference, or your infringement of any law, rules, guidelines or the privileges of an outsider.


You therefore explicitly discharge Khulna Mart as possessed by offshoots as well as any of its officials and delegates from any cost, harm, obligation or other outcome of any of the activities/inactions of the merchants or other specialist co-ops and explicitly waiver any cases or requests that you may have for this benefit under any resolution, contract or something else.


8. Losses

We won't be answerable for any business or individual misfortunes (counting however not restricted to loss of benefits, income, contracts, foreseen investment funds, information, altruism, or squandered consumption) or whatever other backhanded or weighty misfortune that isn't sensibly predictable to both you and us when you initiated utilizing the Site.



We maintain all authority to make changes to the Site, its strategies, these terms and conditions and some other freely showed condition or administration guarantee whenever. You will be dependent upon the approaches and terms and conditions in power at the time you utilized the Site except if any change to those strategies or these conditions is required to be made by law or government expert (in which case it will apply to orders recently set by you). In the event that any of these conditions is regarded invalid, void, or in any way, shape or form unenforceable, that condition will be considered severable and won't influence the legitimacy and enforceability of any outstanding condition.



You recognize and perceive that we are a private business endeavor and claim all authority to lead the business to accomplish our targets in a way we esteem fit. You additionally recognize that in the event that you break the conditions expressed on our Site and we make no move, we are as yet qualified for utilizing our privileges and cures in whatever other circumstance where you rupture these conditions.


11. Administering LAW AND JURISDICTION

These terms and conditions are administered by and interpreted as per the laws of The People's Republic of Bangladesh. You concur that the courts, councils and additionally semi-legal bodies situated in Dhaka, Bangladesh will have the restrictive purview on any question emerging inside Bangladesh under this Agreement.


12. Offers:

Khulna Mart is not liable or bound to provide any other offers of any merchant/importer/ vendors’ at any other places/sites except Khulna Mart. You can just request/ask/solicitation or look for data about the offers given/declared by Khulna Mart.

One client will have the option to buy one item during any special offers (*if not allowed and announced multiple quantities by Khulna Mart).

Customers cannot claim to withdraw any kind of cashback by any other form (example - by bkash, bank or cash) except Khulna Mart balance.



All costs are recorded in Bangladeshi Taka (BDT) and are comprehensive of VAT and are recorded on the Site by the merchant that is selling the item or administration. Things in your Shopping Cart will consistently mirror the latest value shown on the thing's item detail page. If it's not too much trouble note that this cost may vary from the value appeared for the thing when you previously put it in your truck. Putting a thing in your truck doesn't save the value that appeared around then. It is additionally conceivable that a thing's cost may diminish between the time you place it in your bin and the time you buy it.


We don't offer value coordinating for any things sold by any merchant on our Site or different sites.


We are resolved to give the most exact evaluating data on the Site to our clients; be that as it may, blunders may at present happen, for example, situations when the cost of a thing isn't shown effectively on the Site. In that capacity, we maintain all authority to won't or drop any request. If a thing is mispriced, we may, at our own tact, either get in touch with you for guidelines or drop your request and advise you of such crossing out. We will reserve the option to can't or drop any such requests whether the request has been affirmed and your prepayment handled. On the off chance that such a retraction happens on your prepaid request, our approaches for the discount will apply. If it's not too much trouble note that Khulna Mart has 100% right on the discount sum. Generally, the discount sum is determined dependent on the client followed through on cost in the wake of deducting any kind of markdown and delivery charge.


We list accessibility data for items recorded on the Site, remembering for every item data page. Past what we state on that page or generally on the Site, we can't be increasingly explicit about accessibility. It would be ideal if you note that dispatch gauges are only that. They are not ensured dispatch times and ought not to be depended upon in that capacity. As we process your request, you will be educated by email or SMS if any items you request end up being inaccessible.


It would be ideal if you note that there are situations when a request can't be prepared for different reasons. The Site maintains whatever authority is needed to won't or drop any request in any way, shape or form at some random time. You might be approached to give extra confirmation or data, including yet not constrained to telephone numbers and address, before we acknowledge the request.


So as to keep away from any extortion with a credit or check cards, we maintain whatever authority is needed to acquire approval of your installment subtleties before furnishing you with the item and to confirm the individual data you imparted to us. This confirmation can take the state of a character, spot of habitation, or banking data check. The nonappearance of an answer following such a request will naturally cause the wiping out of the request inside a sensible timetable. We maintain whatever authority is needed to continue to coordinate undoing of a request for which we presume a danger of false utilization of banking instruments or different reasons without earlier notice or any ensuing lawful obligation.


If there is any mistakes found regarding pricing (example- overpriced than the MRP or lower price than the MRP) of any product and if the seller delivers that mispriced product even after notified by customer and if any action is not taken by the seller even after notified by customer then the seller will be solely legally liable for this.


14. Special Items


When you utilize a voucher, you warrant to Khulna Mart that you are the appropriately approved beneficiary of the voucher and that you are utilizing it in compliance with common decency.

If you recover, endeavor to reclaim or support the recovery of voucher to acquire limits to which you are not entitled you might be perpetrating a common or criminal offense

If we sensibly accept that any voucher is being utilized unlawfully or illicitly, we may reject or drop any voucher/request and you concur that you will have no case against us in regard of any dismissal or crossing out. Khulna Mart maintains whatever authority is needed to make any further move it considers suitable in such occasions

15. Mass Purchasing

Khulna Mart sites are accessible for non-business and residential utilization as it were. We maintain all authority to reject or cross out your request on the off chance that we trust you are requesting our items for business or other re-deal purposes. We apply breaking points to some of our items to ensure stock accessibility so that whatever number of our clients as could be expected under the circumstances can purchase our items.



Reselling Khulna Mart products for business purposes is strictly prohibited. If any unauthorized worker is found to be doing the above law, legal action can be taken against him. If it is found and an order is made to cash the amount paid, legal action can be taken against it. If a seller orders from their own store using any other balance sheet (as an customer) it will be considered a violation of the law mentioned above that the seller (as the seller's account) and the customer (s) will be obliged to take legal action. Khulna Mart's decision.

17. Stock availability

Orders are subject to stock availability. If there is a problem with the stock, the order can be canceled at any time without any notice.

18. Delivery Timeline

The delivery might take longer than usual timeframe/line to be followed by Khulna Mart. Delivery deadlines are subject to estimates only and please consider and calculate the declared deadline as working days. This may vary depending on the situation. Delivery may be delayed due to stock issues, political unrest, political events, national / public holidays / public holidays (s) etc. but not limited to forced wage events etc.

Khulna Mart New Delivery method DOT (Delivery on time) within this method product will deliver within 7-20 working days maximum. This Delivery method only allowed for full payment order. 

19. Delivery Charge(s)

Khulna Mart will not bear any delivery charges for the order(s)

***N.B. If any delivery fails due to customer negligence or any other reason from the customer end then the customer is bound to pay the return courier charge(s) as well as the redelivery charge(s).


20. Returns Policy

1. If your item is defective / damaged or delivered at the time of error / loss, if you do not mind, please contact us inside the relevant return window. Your item may be eligible for a discount or option depending on the item class and conditions.


2. Please note that a few items are not qualified for arrival if the item is "Never again required"


3. For gadget related issues after use or the lapse of the arrival window, we will allude you to the brand guarantee focus (if relevant).


4. Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.).


21. Cancellation

Khulna Mart retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason

 22. Resell

Products resell (without grocery) strongly prohibited in Khulna Mart.  If we found any customers resell the products, we will block his account without any notice and if in that account have any running order all will be freeze and account will be block     

So please be careful about reselling                   

23. Refund

In case of cancellation of any order (s) due to unavoidable circumstances, the customer will first be refunded the amount paid as Khulna Mart Balance if customer use wallet balance and new payment in campaign then total balance will refund to wallet because any campaign will not receive wallet balance without any prior notice. Customer need to report an issue as refund category and should mention his/her desired refund type (i.e. bkash/bank) along with details (bkash personal number, bank account details). Khulna mart will not give any compensation for late delivery Khulna Mart will give refund only the amount customer paid will not the discount price include with product.


If the customer cancels his/her order, then he/she will get refunded with his/her principal amount and will be disqualified for any kind of offers associated with the particular order.


The refund process may take up to 30 business days or more, depending on the payment service gateway provider's terms. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But Khulna Mart retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.


The customer will not be eligible for any extra bonus against his principal amount in case of refunds. Khulna Mart is not bound to pay any kind of service charge or cost for the refunded amount.